LIZARD

How can I contact Poppa Plushies?

If you would like to contact Poppa Plushies, please fill out the form below. form with your details. Our customer service will contact you shortly.

Where do we deliver to?

For now, we only deliver within Hungary.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, any change/cancellation requests must be submitted within 12 hours of placing your order. Any requests after this time will be rejected. You may return your order for a full refund once you have received it.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Will I receive a confirmation number when I receive my order?

Yes, you will receive an order confirmation email with your order number immediately after placing your order. Please contact us if you do not receive it within 24 hours.

Is checkout safe on this website?

You can rest assured that every purchase made here is safe.

If I provide my email address, will I be giving away my information?

We do not give out any information to our customers. We only use emails to send newsletters about our promotions and discount coupons.

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sales periods. Orders are processed Monday through Friday. Orders are processed within 1-2 business days of the order date and shipped the day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

After your order is processed, delivery time may take 2-3 business days.

What if I don't receive my order?

If you do not receive your order within 30 days of delivery, you are entitled to a full refund.

How can I return the goods?

Please contact us by filling out the form below.

What if the products I receive are faulty/wrong/damaged?

Please contact us if you have received a defective, incomplete or incorrect item. Please include your order number, photos of the product(s) and any related information upon receipt of the package. We will do our best to resolve your issue as soon as possible.

When will I receive my refund?

All refunds will be credited to the original method of payment. If you paid by credit or debit card, your refund will be sent to your bank within 7-10 business days of receiving your returned product or cancellation request. Please contact your bank if you have any questions about when your refund will be credited to your account. If you have not yet received your refund, here's what you can do: Contact your bank/credit card company. It may take some time for the refund to be credited to your account.